Tips for Setting Up Your Account

Choose your site name carefully as this cannot be changed.

  • Choose your  URL carefully. You cannot change this URL after it’s created. Think of it as the place where you’ll keep all of your sites. For instance, don’t name your site if you plan to offer the course again the following year.


  • All new users are emailed their SSH and FTP credentials immediately after creating the URL for their site. Check your spam and look for an email with the subject line “New Account Information,” and contact if you still can’t locate this information.


  • If you plan to install two or more content management systems (e.g. Omeka and WordPress), leave the root folder empty and install any CMS in subfolders.
    • For example, if you want to install Omeka and WordPress, rather than installing Omeka in the root folder at and WordPress in a subfolder at, it is better to keep empty and install Omeka in and WordPress in


Getting help with…

Although we cannot provide technical support for issues related to website customizations (e.g., database design, coding/scripting problems, customizing themes, PHP or CSS modification, etc.), you can find lots of support materials on the web, including:

Getting Started

Our vendor, Reclaim Hosting, provides robust documentation on a variety of topics. We recommend that users become familiar with these forums. There is an active community of scholars on these forums and we encourage you to post questions and participate in relevant conversations.

Particularly useful guides include:

  1. Client Area and cPanel Basics
  2. Understanding Folder Structures in cPanel
  3. Generating a Backup
  4. Managing SSH Keys on Reclaim Hosting video
  5. Uploading Files to your Reclaim Hosting Account

NYU Accessibility

NYU is committed to accessibility and adheres to the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0 standards. Anyone creating digital content at NYU is responsible for creating content that complies with these criteria.
While accessibility is necessary for some groups to use the web, it is beneficial for everyone. Below are some resources to assist you in creating an accessible website.
  1. NYU Digital Accessibility Checklist
  2. NYU Digital Accessibility How-To for Websites
  3. CMS Content Accessibility Best Practices
 Omeka logo Omeka S dashboard


  1. See Reclaim Hosting’s Omeka section on Documentation for Reclaim Hosting.
  2. Omeka’s own documentation (Note: Skip all information on Omeka installation since  you have one-click install via cPanel.)
  3. Miriam Posner’s Creating an Omeka Exhibit
  4. Omeka S User Manual
  5. Try Omeka’s active Omeka Support Forums.
  6. Subscribe and post to Omeka’s dev list.

Wordpress logo Wordpress dashboard

  1. WPBeginner tutorials and troubleshooting
  2. WP Helphub introductory and intermediate tutorials
  3. Codex, essential manual for intermediate and advanced customization

cPanel logo cPanel dashboard

Other cPanel Tools & Methods (e.g., MySQL, PHP, FTP, CSS)
  1. Search the cPanel documentation for more information on how to use the various features.
  2. Search for the tool or method in via the NYU Home Academics tab.  If you’re just getting started, try:
  3. Search for support forums, such as:
  4. Search Stack Overflow: Technical discussion forum covering all major programming languages and technical infrastructure
  5. Try Google: Search for the phrase “getting started” and your tool or method name in Google.


More questions? Check out our FAQ or email us at